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Shipping Information for Heritage House


1. Package Arrival Time

Most orders received before noon Arizona time are processed the same or next day. Regular shipping is 5-6 business days to a business and 6-7 business days to a residence. Orders with items on back-order will be held until items arrive. Custom items (including most t-shirts and banners) may take up to 3 business days longer. You will received notice if your items are on back-order.


2. Faster Delivery

All orders received before noon Arizona time will be sent the same day unless certain produced-on-demand items are part of the order (such as banners and t-shirts). Next day, second day, and 3-day select are all available for an additional charge. As you check out you can see the options available, the delivery dates, and the cost.


3. Shipping Charges

Shipping is calculated based on the total of your order for the 48 contiguous states as follows:


If your subtotal is:
$0.00 to $25 add $9.95
$25.01 to $50 add $9.95
$50.01 to $100 add $11.95
$100.01 to $200 add $14.95
$200.01 or more add 8%

Shipping to Canada, AK and HI is $29 up to $250 or 12% of the order total after that.


4. International Orders and Orders for Hawaii and Alaska

For international orders we will figure correct shipping charges for you. You may simply submit your order over the internet, being sure to give us your e-mail address. We will e-mail you back with the final order, shipping charges included, for your approval, also by e-mail. You may also call us for assistance at 1-928-536-7705 or fax us at 1-928-536-7785.


Rush Processing

When you add "Rush Processing" to your order you are allowed to "cut" in front of all other orders. There are 2 types of rush processing.
"Rush In-House Processing"

  • With "Rush In-House Processing" ($20) your order will ship right after the next processing (we process each day at noon).
  • There will be a $20 charge added to your total for "Rush In-House Processing".
  • All orders completed before noon (AZ Time) with "Rush In-House Processing" will go out the same day.
  • All orders placed after noon (AZ Time) with "Rush In-House Processing" will ship the following day.
  • Normal processing is 2-3 business days with some items (shirts/ornaments) taking up to 5 business days.
  • Don't choose "Rush In-House Processing" if you are choosing expedited shipping (3rd Day, 2nd Day, Next Day) as rush processing is already included.
  • To add "Rush In-House Processing" to your order, simply click the check box that says "Rush In-House Processing".

"Ships Today!"
  • "Ships Today!" ($25) processing is only available from 12:00PM to 3:00PM
  • With "Ships Today!" your order will be shipped out the same day (or the next business day if it is a weekend or holiday).
  • "Ships Today!" should be used when you want your order to be shipped the same business day but you missed the 12:00PM cut-off.
  • "Ships Today!" can also help you reduce expedited shipping prices by making your order leave a day earlier and allowing you to choose a slower shipping method.
  • To apply "Ships Today!" to your order, simply click the check box that says "Ships Today" in the shopping cart as you are checking out.
  • Orders must be COMPLETED before 3:00PM for them to ship the same day. Orders with with the "Ships Today!" option that are completed after 3:00PM will be sent the next business day.


The Details

At noon (AZ Time) on business days, all orders entered over the last 24 hours are frozen and put through a process that takes about 2 hours. When it is complete, at around 2:00PM, all the orders with expedited shipping are sent down for same day packing to be complete before UPS arrives at 4:00. The new "Rush In-House Processing" will allow your order to be sent for packing with the other expedited shipping orders - without having to pay for expedited shipping. The "Ships Today!" option will allow your order to be hand-carried down to ship out the same day - even though orders for that day have been frozen.


Why Use Rush Processing

If you need your order fast but don't want to pay the expensive expedited shipping fees from UPS, than this option may be appropriate for your order. Normally, an order will go out 2 - 3 days after you place it. With rush processing; your order can go out the same day. This means your order could arrive in just days without the extra shipping expense.


When Will it Arrive?

Your order will either ship the day you order or the following business day (see notes above). Your order will be sent UPS Ground and should arrive in the number of days shown in the map below. This map is from UPS but is not always exact. Also, deliveries are not guaranteed to arrive exactly using the information below but we do find it is accurate 90% of the time. In 99% of the cases, the delivery occurs in the time specified below or one day after. Please remember, UPS ONLY moves packages on business days. If you are 3 days from our shipping location and you order before noon on Wednesday with Rush Processing the order will arrive on Monday (in 90% of the cases). You do NOT count the day the order ships as one of the 3 days.

U.S. Ground Map Results
Business days in transit from: SNOWFLAKE, AZ 85937

US Time in Transit Map

This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide, click on Calculate Time & Cost shipping from Snowflake, AZ 85901.



Copyright 2003-2018 Heritage House '76, Inc. and its licensors. All rights reserved.

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